Unified Health Group is committed to protecting your privacy and ensuring the security of all personal information we collect through our website, mobile applications, health resources, consultation services, wellness programs and any other digital or offline interactions. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our platform, use our services or interact with us in any way. By accessing or using our services you consent to the practices described in this policy. We operate in full compliance with applicable Indian data protection laws including the Digital Personal Data Protection Act 2023 and other relevant regulations. This policy applies to all visitors, users, patients, caregivers, partners and anyone whose information we process. We may update this policy periodically and will notify you of material changes through appropriate means. Your continued use of our services after such changes constitutes acceptance of the revised policy.
We collect personal information that you voluntarily provide when you register for services, fill out forms, make inquiries, book consultations, participate in wellness programs, subscribe to newsletters or communicate with our support team. This may include your name, email address, phone number, date of birth, gender, residential address, health-related details you choose to share and payment information when applicable. We also automatically collect certain technical data such as IP address, browser type, device information, operating system, pages visited, time spent on pages, referral sources and interaction patterns through cookies and similar technologies. In some cases we may receive information about you from third parties such as healthcare partners, diagnostic labs or insurance providers when you authorize such sharing. We do not collect sensitive financial data directly as payments are processed through secure third-party gateways.
The primary purpose of collecting your personal information is to provide, maintain and improve our health-related services including access to educational content, wellness tracking, consultation booking, community support and personalized health recommendations. We use your data to communicate important updates, respond to your inquiries, process service requests, verify identity when required, prevent fraud and ensure platform security. Aggregated and anonymized data helps us analyze usage trends, enhance content quality, develop new features and measure the impact of our health awareness initiatives. In limited cases we may use your contact details to send service-related notifications, appointment reminders or important health alerts that we believe are necessary for your wellbeing. All data processing is carried out only for legitimate purposes consistent with the expectations you reasonably have when using our platform.
We process your personal data in a fair, transparent and secure manner using appropriate technical and organizational measures. Your information may be used internally by authorized personnel for service delivery, quality assurance, research and statistical analysis. We may share anonymized or aggregated data with research partners, public health organizations or government bodies to contribute to population health studies and policy development while ensuring no individual can be identified. When required by law we may disclose information to comply with legal obligations, respond to lawful requests from authorities or protect the rights, property or safety of Unified Health Group, our users or the public. We never sell your personal information to third parties for marketing purposes and we strictly limit sharing to what is necessary for providing our services or meeting legal requirements.
We implement industry-standard security practices to protect your personal information from unauthorized access, alteration, disclosure or destruction. This includes encryption of data in transit using TLS/SSL protocols, secure storage with restricted access controls, regular security audits, firewall protection, intrusion detection systems and employee training on data privacy. Access to personal data is granted only to personnel who need it to perform their job duties and all such individuals are bound by strict confidentiality obligations. While we strive to use commercially acceptable means to protect your data no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security. In the unlikely event of a data breach we will notify affected individuals and relevant authorities as required by law within the stipulated time frame.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, accounting or reporting obligations. Health-related data that you share during consultations or wellness tracking may be kept longer to support continuity of care and for legitimate research purposes in anonymized form. Once the data is no longer required we securely delete or anonymize it in accordance with applicable standards. You may request deletion of your personal data at any time subject to legal retention requirements and we will respond to such requests promptly unless we are required to retain certain information for compliance or legitimate business reasons. After deletion we will not use your data for any further processing except where required by law.
You have several rights regarding your personal information including the right to access, correct, update or request deletion of the data we hold about you. You may also object to or restrict certain processing activities and request portability of your data in a structured, commonly used and machine readable format. To exercise these rights please contact our Data Protection Officer using the details provided in this policy. We will verify your identity before processing any request and respond within the time frame prescribed by law. You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.
Our services are not intended for children under the age of 18 and we do not knowingly collect personal information from individuals below this age. If we become aware that we have collected data from a child under 18 we will take immediate steps to delete such information from our systems. Parents or legal guardians who believe their child has provided us with personal information should contact us immediately so we can remove the data. In cases where a minor participates in our wellness programs or consultations with parental consent we process only the minimum information necessary and always with verifiable parental authorization. We encourage parents to supervise their children's online activities and to discuss privacy and safety with them.
As Unified Health Group operates primarily in India your personal data is mainly processed within the country. However some of our service providers, cloud storage solutions or analytics tools may be located outside India. In such cases we ensure that any cross border transfer of personal data complies with applicable Indian data protection laws and includes appropriate safeguards such as standard contractual clauses or adequacy decisions where relevant. We carefully select partners who maintain robust security standards and we require them to process data only for the purposes we specify. By using our services you consent to such transfers where necessary for service delivery and we remain responsible for ensuring your data is protected regardless of location.
If you have any questions, concerns or requests regarding this Privacy Policy or our data handling practices please contact our Data Protection Officer. You can reach us by email or by writing to Data Protection Officer. We are committed to addressing all privacy related inquiries promptly and transparently. For complaints or escalation you may also contact the relevant Indian data protection authority. We appreciate your trust and are dedicated to protecting your personal information while delivering valuable health services and resources to our community.
Unified Health Group is committed to delivering high quality healthcare solutions through innovative services.
